How to Balance Newsletter Content For Multiple Audiences

Mary wants to know how to balance newsletter content for multiple audiences. She asks:

“I’m wondering how to break my newsletter content down into different levels, to accommodate both beginners and more experienced people.

Right now I start off my weekly newsletter with a short message from that I try to work into whatever aspect of meditation I am sharing that week. Sometimes I share beginner content, sometimes I share content for more experienced meditators. I always share something about tea because my website is called “sip and om”. So the sip part is easy for the newsletter but the om part is what’s confusing me in regard to my newsletter.

I’ve thought of choosing a theme each month and then sharing something that goes with the theme. For example, if we are working on the 4th chakra, then each week I can pull in different parts of experiencing tips and techniques to support your 4th chakra. But beginners don’t really know what a chakra is.

I’d love your thoughts.

Thanks so much!”


Here’s my advice to Mary on balancing newsletter content for multiple audiences:

Hi Mary –

In cases like this – where you cover X and Y (and maybe even Z and A and B and C) – it’s helpful to think of your different types of customers and the different “what’s most important to them” things and imagine them as little circles that cross over each other like a Venn Diagram.

Basically, in your newsletters, you can put your muscle into covering core things that are in the intersection of the Venn Diagram, the things that all your readers care about, and feel free to link back to little areas that are outside of the intersection.

For example, at IttyBiz we have a lot of different reader interests. We have coaches who are trying to make six figures and jewelry makers who just want to make $500 a month and bloggers who want to make $30K so they can quit their crappy day job. That’s a bit of a mish mash of interests.

So, we look at the Venn Diagram and see that all of these humans are seeking emotional support, knowing that they’re not alone, a desire to have hope rekindled, some level of validation that they’re not crazy for wanting to start a business, and some generalized marketing advice that can globally apply to all of the different reader types.

Using that information as a base, we can then create a newsletter that is appropriate for everyone, and we also have the option to periodically link to specific blog content that addresses the needs of the six-figure coach, the jewelry seller and the blogger here and there. But mostly the newsletter just keeps them feeling good and warm and ready for future promotions.

The difference between newsletter and blog content is that people can see multiple articles at a glance and decide what they want to click on. So it’s a bit more of a buffet for them, and we keep targeted content there. A piece on X, a piece on Y and Z and A and B and C. But the newsletter isn’t a buffet, it’s a meal that’s delivered to their door, so we make it generally palatable.

So that’s the long answer. Essentially, we’d say try and write things that have a general appeal to the specific desires in the Venn crossover, and feel free to link out to Chakras and Tea here and there. That keeps everyone reading every newsletter over the long term. And totally pepper newsletters with subtle references to the X and Y and Z while you focus on crossover topics.

Hope that helps. Great question.


About the author: Naomi Dunford started IttyBiz in 2006. In her free time, she likes to… ha! Free time. You’re adorable. Learn more about her here and catch up with her on Twitter or Facebook.