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Naomi Explains… Your Offer

Naomi Explains... Your OfferEverybody talks about your “offer”, but what does it actually MEAN? In today’s episode, I explain the difference between a product or service and an offer, and the three potential components of an offer – deliverable, price, and timing.

What do you look at if your offer’s not converting? How do you increase perceived value when you’re offering intangibles? And what can you get for 20 bushels of grain and three goats? All this, and more, will be revealed. Give me less than 10 minutes, and I’ll explain… your offer.

Just click play, and I’ll meet you there.

(Click “Continue Reading” for full transcript & shownotes.)

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How To Quickly Build Your Own Customer Service Email Templates

How To Quickly Build Your Own Customer Service Email TemplatesWe can spend a lot of time answering emails when customers and clients write in, and many people find writing those emails to be a stressful experience.

Since these emails are interpersonal communications, sometimes the stakes can feel high, and it can be hard to figure out what to say (and how to say it).

These challenges get a lot easier when you have templates to work from – simple scripts that you can start with and customize to handle the emails quickly, easily, and without a whole lot of internal wrong and / or drama.

If you already own Plug & Play VA, you can use my big set of customer services templates as your starting point for answering all kinds of emails.

But if you don’t, it’s easy to create quick customer service templates on your own – it only takes a few minutes and you don’t need any special skills.

Keep reading and I’ll show you 2 simple ways to do it, and before you know it you’ll have a template that will save you time and energy so you can get back to growing your business.

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Customer Profile: Casey Dixon, Life Coach for ADHD High Achievers

Customer Profile: Caey DixonThere are so many different types of ittybiz owners in the world, but so often only the biggest or flashiest ones get represented in the media we consume.

To counter this, I’ve been interviewing real IttyBiz customers and clients so that you can see the variety and diversity of solo businesses out there – and the different ways that people run their business and manage their work.

So without further ado, I’d love to introduce you to IttyBiz customer… Casey Dixon!

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Naomi Explains… Your Target Customer

Naomi Explains... Your Target CustomerEverybody talks about your “target customer”, but what does it actually MEAN? In today’s episode, I’ll tell you what you need to know about ideal clients, most likely buyers, and who to focus on so you don’t exhaust yourself searching for both.

Why would you try to search for anyone OTHER than ideal clients and the most likely buyers? All this, and more, will be revealed. Give me less than 10 minutes, and I’ll explain… your target customer.

Just click play, and I’ll meet you there.

(Click “Continue Reading” for full transcript & shownotes.)

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Naomi Explains… Your USP

Naomi Explains... Your USPEverybody talks about your “USP”, but what does it actually MEAN? In today’s episode, I’ll tell you what you need to know about why we even have this term, whether or not you need to have one, and a brief foray into toothpaste that fits into your purse.

What is a USP, and do you, personally, need one? All this, and more, will be revealed. Give me less than 10 minutes, and I’ll explain… your USP.

Just click play, and I’ll meet you there.

(Click “Continue Reading” for full transcript & shownotes.)

Continue Reading…